A Recipe for Success
The secret to success is to treat all customers as if your world revolves around them
SECERTElevate your brand with an omnichannel presence that empowers seamless customer engagement. Deliver a consistent and effortless experience across all channels and devices, giving your customers the freedom to choose how they connect with your brand. Stay ahead of the game in an ever-changing technological landscape, adapting to evolving consumer preferences and behaviors to ensure your brand remains at the forefront of innovation.
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Customer
Premium Customer Engagement
Customer
Unlock real-time and on-demand customer engagement, granting them the freedom to choose their preferred communication channels. Embrace a digital transformation that opens up a world of possibilities for engagement, exceeding customer expectations with powerful tools and services. Seamlessly connect with customers on various platforms, including social media, chat, text, WhatsApp, Facebook Messenger, and more, all through our Smart Number – a unified solution for all communication needs. Gain a comprehensive 360⁰ view of your customers across all channels and seamlessly switch interactions on one unified platform. Optimize resource management and communication routing for effective customer service. Elevate your customer engagement game with our innovative solutions!
Transformation
Redefine Digital Transformation with CEMax
DigitalChoosing the right partner in every situation in life is important. Having a profound impact of digital transformation on customer experience makes choosing your partner for digital transformation an important one. With proven experience in every vertical, perfected project methodology, and practices, we will ensure a well-structured ROI and exceed your customers’ expectations. Contact CEMax and let us show you how we think, our technology, and our understanding to provide you the best technology and support services for a long-term partnership
WINNING LOYAL CUSTOMERS
Nine out of ten businesses compete mainly on customer experience. Therefore, customer experience, digital transformation, and omnichannel should be taken seriously. Our goal is to work with you and provide you the winning technology and tools.
SUPPORT YOUR CUSTOMER'S JOURNEY
Winning loyal customers means being there for them wherever they need it, when they need it, all while providing a razor-sharp customer experience. With CEMax, you can support your customer’s journey with powerful tools, which will truly impress your customers.
NEW WAYS TO CONNECT
CEMax routing and session manager will make sure every interaction is routed to a skilled agent or a chatbot. Routing can change based on skills needed, agent load, and time. An AI bot can answer emails, chat with customers, and alert agents when needed.
CEMax SMART NUMBER
Issued by CEMax, Smart Number© allows incoming and outgoing communications with customers and enables customers to send text messages, WhatsApp messages, faxes, and calls and leave voicemails. Additional numbers can be issued for country-based local numbers or to enable more flexible routing options.
Omnichannel
Omnichannel Investment
DIGITALOmnichannel capabilities become more crucial as digital’s role in today’s market grows. CEMax platform enables you to provide a satisfying, unified customer experience. Check out some of the benefits gained while partnering with CEMax:
10% increase in average order value
average order value
37%
25% increase in close rates
Close Rates
77%
10% year-over-year growth
Y-O-Y Growth
90%
Difference
The CEMax Difference
DifferenceEnhance your omnichannel capabilities with CEMax CEM Suite
Improve efficiency by seamlessly transitioning between channels; i.e. route voice calls to WhatsApp or chat and have the chatbot transfer sessions to a live agent.
No integration required. Send surveys after a chat or a chatbot session. Ask for feedback after a phone conversation or resolving a customer case.
Improve customer experience. Have an agent send a digital form to a customer for order approval and a signature during a chat conversation.
Central knowledge management. Share information through a self-service portal or use it while engaging with customers in chats, cases, and chatbot sessions.
Improve productivity. Execute a workflow for BackOffice employees to finalize a chat session.
