A Recipe for Success
Success Leaves Clues
SuccessFor a top athlete to win, it’s not enough to be good at a specific sport. You need to take care of your body, maintain proper nutrition, sleep, recover, train well, and, of course, have a good coach. This is the philosophy we use when thinking about our customers. Providing you all the tools to be a winner is a must. We think about everything you need to fulfill your potential in winning your customers’ hearts. Contact CEMax and let us show you how we think, our technology, and our understanding to provide you the best technology and support services for a long-term partnership.
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Strategy
Create a High-Impact Customer Experience Strategy
Strategy
CEMax CEM is a premium customer engagement platform providing organizations with cutting-edge technology, promoting the customer conversation to a whole new level.
“I want my customers to talk about VW’s customer service during Friday night dinners” Building an exceptional customer experience is what we do. This is why VW’s customer service manager chose CEMax.
Winning
Build Winning Customer Engagements
WinningExperience the ultimate customer engagement platform with CEMax, backed by 20 years of technological breakthroughs and project expertise. Partner with us to create unforgettable customer experiences through seamless communication across all media types and devices, with multilingual support and real-time interactions. Achieve a razor-sharp customer experience by intelligently routing interactions to skilled teams or virtual AI agents, elevating your contact center to new heights. Empower your agents with advanced tools for efficient and precise customer resolution, fostering loyalty and trust. Streamline processes and automate procedures for consistent service and internal monitoring. Our modular and scalable solution, with constant updates, ensures you stay ahead of the competition and deliver the best experience to your customers, every time. Elevate your customer engagement game with CEMax today!
OMNICHANNEL AND MULTILINGUAL
Enable your customers to connect any time, in any language, on any device using their favorite app. Smart routing engine will make sure the interaction is routed to a skilled agent and resolved automatically by an AI agent. Support multilingual UI for both customers and agents with online translation when needed.
COGNITIVE CONTACT CENTER
Collaboration has never been more powerful as human agents work alongside AI agents. Leverage AI agents to fully resolve customer interactions or collect information before routing to an agent. AI agents can also help finalize a customer case and free other agents to talk to the next customer.
EMPOWER AGENT PRODUCTIVITY
An agent’s time is valuable. CEMax CEM “Action Center” has proven to be a productivity booster. The agent gets powerful instructions on the next necessary action and a clear view of all customer interactions in all channels. Other productivity tools make sure the agent has all the needed tools and information to provide an exceptional customer experience.
EMPOWERING CUSTOMERS
Give your customers the freedom and full control to decide how, when, and where to connect. A self-service personalized hub provides customers access to information and the status of their cases. Customers can submit forms, which will be processed by an automated workflow. Customers can also ask questions and interact with a virtual AI agent.
R.O.I
Customer Engagement R.O.I
R.O.IThere are many metrics involving customer engagement ROI. The following data is a fraction from large datasets. Please contact us for detailed information matched to your vertical
35% reduction in costs for serving customers
reduction
37%
Increase of 62% in resolved cases on first contact
Increase
62%
60% increase in satisfaction score
satisfaction
90%
Difference
The CEMax Difference
DifferenceTake customer endgagement to new capabilities with CEMax CEM Suite
Improve efficiency by seamlessly transitioning between channels; i.e. route voice calls to WhatsApp or chat and have the chatbot transfer sessions to a live agent.
Support cognitive customer engagement where agents work with AI. No integration required. Send a survey after a chat or ask for feedback after a phone conversation or resolving a customer case.
Improve customer experience. Have an agent send a digital form to a customer for order approval and a signature during a chat conversation. during a chat conversation
Empower agents with central knowledge management. Share information while engaging with customers through conversations, chats, and cases.
Easy two-way transition between the AI chatbot and live agents using the self-service module.
