AI-Based Conversational Feedback
New Generation Customer Feedback
FeedbackGet the feedback you need to improve your products and services with this new generation of enterprise feedback management tool. Support powerful form-based surveys and AI-powered conversational feedback. Hear what your customers want to tell you instead of answering questions. Connect with your customers on any device, platform, or app and in any language. Go live faster with field-proven best practices. Have better engagements with customers using the new AI-based conversational feedback. Get the information you need with comprehensive analytics tools. Follow-up routine for low-grade surveys.
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AI-Based
AI-Based Conversational Feedback
AI-BasedWhen was the last time you spoke with your customers or sat down with them for a real one-on-one conversation?
New window for the Voice of the Customer
By using a chatbot for customer feedback, you can create a virtual interviewer and make conversational surveys that offer a better experience. Get deeper insights through unique one-on-one interaction with your customers.
Improve Participant Engagement
Help improve participant engagement and response quality by framing survey questions in more personalized, conversational messages. Deliver human-like social interactions that encourage survey participants to reveal personal insights.
Better Coping with Survey Fatigue
Have your participants willingly engage longer and get valuable high-quality metrics. Have the AI manage survey fatigue and experience with no quality degradation over time, even in long surveys.
Omnichannel Support
Talk with your customers where they feel more comfortable. Deliver the survey using text messages, WhatsApp, Facebook messenger, link to a chat window, or any other platform.
AI-Feedback
Enterprise Feedback Management
Build fully-customizable online surveys. Integrate surveys into chat, cases, and websites and have a 360⁰ view of all customer interactions.
New window for the Voice of the Customer
Understand your customers’ experiences. Empower and grow positive experiences while learning to improve negative ones. Use Business Intelligence to find the root cause for customer behavior and route insights to the right team to take action.
Unified Solution Suite
Have all the tools you need under one solution suite. Using omnichannel capabilities, connect with customers where and how they want to be connected and feel comfortable. Have all your customer experience actions in one centralized hub. Have unified analytics across all customer engagement domains.
Powerful, Agile, & Flexible
A powerful solution does not have to come with a price. All features—like AI Survey Chatbot, Drag & Drop Survey Designer, Omnichannel support, and all tools for a successful voice-of-the-customer solution—are well organized and accessible, allowing you to face any challenge.
Let's Do It Together
Whatever challenges you have, our team of experts can help. With vertical-specific experts, a toolset of field-proven best practices, and an advanced technical team, we can overcome any obstacle for a successful project.
Studies Show
Studies Show
StudiesAI survey participants provided significantly more relevant, specific, and clear free-text responses than their counterparts They were also more willing to spend time with the chatbot, provide longer responses, and disclose more information about themselves. Participants who engaged with the chatbot also expressed their positive experience and willingness to take surveys in a chat format.
Converation Rate
People responding to invite
82%
Survey Total Time
Time Spent
50%
Disclose More Information
Information
67.4%
Difference
The CEMax Difference
DifferenceEmpower feedback management capabilities with CEMax CEM Suite
Use surveys across all channels and devices, including Facebook, WhatsApp, Twitter, text, email, and many more.
Enjoy both worlds and flexibility with AI-conversational feedback and traditional surveys.
Greater insight with unified analytics across all domains.
Gain immediate and valuable insight on every customer touch point.
Enjoy a complete 360⁰ customer view.
Turn negative experiences to positive ones with follow-up cases or agent interactions.
